Shenzhen Shumatt Technology Ltd
All products will be test before sending it for you by our quality control department. We have the return policy for all the items we sell as follows:
All returned items must be in brand-new condition, unused and with original tags and packaging.
If you aren’t satisfied with your purchase, you may be eligible for a return or exchange depending on your situation and the type of item you purchased. We reserve the right to charge a handling fee on all items returned for non-quality issues.
1) Mis-shipped items:
You have the option of 1) exchanging it for the correct item, or 2) returning it for a full refund. Customers must confirm their eligibility for an exchange or return with Customer Service before sending items back. In many cases, you have 7 days after receiving your order to contact Customer Service and request a return or exchange. Make sure to read the Product-specific Policies below for more details (when applicable) and exceptions.
2):Unable to use the goods successfully
Most of our auto goods use requires for rather high tech skills even most of goods come with user instructions. If customer finally cannot use our goods successfully as the skill problem, we will also accept return. Please note we will no refund the shipping fee and transfer processing fee. At the same time, we will charge for 15% as the order processing fee.
3) Missing items:
Inform Customer Service if an item is missing from your package. When we have confirmed that an item was missing, we will offer a full refund of the item price or begin processing a new one for you.
4) Lost package:
Inform Customer Service if you did not receive package. Once Customer Service confirms with the courier that your package is lost, you will be offered a refund or your items will be resent.
5) Defective or damaged items:
You are eligible for a full refund or exchange. When requesting your refund, please be ready to provide Customer Service photographs clearly showing the problem with the item and its courier number as soon as possible. If you believe your item was damaged during shipping, Customer Service will need photographs showing the damaged packaging as well as “Proof of Damage” documentation to process your exchanging or refund. Alternatively, you can open the package in front of the delivery person and if you find that an item was damaged during shipping, you can reject it. GoAutoGoods.com will then ship you a new item immediately.
Scope/Range:auto diagnosis tool